Where can I buy Rare Skin products?
You can purchase Rare Skin products from this website or view a range of our stockists here.
Which currency will I be charged in?
You will be charged NZD.
I’m looking for assistance with my order. How do I contact customer service?
We are happy to assist you! Please contact us through our contact form here.
Are your products available for wholesale?
If you're enquiring about wholesale, distribution or retail partnerships. Please contact us through our contact form here, or send your enquiry to hello@rareskin.co.nz.
Are these products safe for sensitive skin?
Yes! Our products are suitable for all skin types, including those with sensitive skin.
Are all ingredients listed on your packaging? What kind of ingredients are found in your products?
We choose fresh, botanical ingredients as well as medical-grade, active ingredients that can be absorbed behind the skin for optimal results. All of our products are listed with a full ingredients list as we strongly believe in transparency when it comes to the products you put on your skin.
Where are your products made?
Our products are created and designed in New Zealand and manufactured in China.
Do you test your products on animals?
No, we never test on animals. Our products are cruelty-free.
How should I store my products?
We recommend storing your products in a consistently cool, dry place, and away from direct sunlight.
Is your packaging sustainable?
We choose sustainable packaging to the fullest extent possible, while still maintaining the freshness and effectiveness of our products after they’re shipped.
Where do you ship from?
We ship and fulfil all our orders in Auckland, New Zealand.
Do you ship internationally?
Yes! We currently ship worldwide. For our full shipping policy including local and international rates and delivery times please view our Shipping Policy here.
When will my order arrive?
We ship all orders within 2-5 business days. Shipping times will vary depending on your location.
How do I change or cancel my order?
Once the order has been processed we are not able to accommodate changes or cancellations. Please e-mail us at hello@rareskin.co.nz with your order number if you have issues and we will help you try to solve them.
How can I check the status of my order?
You will receive an e-mail with an order number and updates as your order is processed and shipped.
What should I do if my order has been damaged or lost in transit?
If your product has been damaged, please contact us at hello@rareskin.co.nz.
How do I return an item?
Please view our Return Policy here.
Can I return an item to you if it was purchased from an authorised retailer?
Unfortunately, you will not be able to return a product to us if you purchased from an authorised retailer. You will need to contact the retailer you purchased from and follow their returns policy.
Are returns free?
Returns are not free. Shipping will be at your cost.
Can't find what you're looking for?
Contact us with your questions or concerns and we will get back to you as soon as possible. Be sure to include your order number (if you have one).